What is the first action you should take if a client’s extension is damaged?

The most appropriate first action when a client's extension is damaged is to consult the client. Communication is essential in a service-oriented business, especially in personal care practices like eyelash extensions. By consulting the client, you allow them to express their concerns, preferences, and any discomfort they may be experiencing. This conversation can provide valuable insights into how the client would like to proceed, whether they want the damaged extension removed, repaired, or replaced.

Taking the time to consult also demonstrates professionalism and care for the client's well-being and satisfaction, which can help maintain trust and rapport. It's vital in the beauty industry to prioritize the client's wishes and ensure they feel heard and valued.

Other actions, such as immediately replacing the extension or removing all extensions without consulting the client, could lead to unnecessary discomfort or dissatisfaction. Ignoring the issue altogether would not address the problem and could worsen the situation, damaging client trust. Thus, beginning with a consultation aligns with best practices in client care and service.