What is the best way to ensure a customer understands the procedure?

The most effective way to ensure a customer understands the procedure involves actively engaging them in the process. This often includes asking if they have any questions, as this opens up a dialogue and allows the customer to express specific areas of confusion or concern. By addressing their inquiries, you can provide tailored information that enhances their understanding.

While merely repeating everything may seem thorough, it can result in information overload or lead to misunderstandings if the customer does not have a clear grasp of the terminology being used. Simply providing written material can also fall short, as it may not convey all the nuances of the procedure. Engaging with the customer directly while providing opportunities for questions helps create a comprehensive understanding of the procedure, ensuring that they are well-informed and comfortable.