What does reflective listening or mirroring involve?

Reflective listening or mirroring is an active listening technique that involves repeating back what your client tells you. This method demonstrates to the client that you are engaged and understanding their needs and concerns. By paraphrasing or echoing their words, you validate their feelings and ensure that you accurately grasp the information they provide. It fosters a sense of connection and trust, allowing for clearer communication between you and your client.

This technique is crucial in a client-facing role, such as in eyelash extension services, where understanding the client's preferences and expectations is essential for delivering satisfactory results. By actively reflecting what the client says, you create an open dialogue that can lead to better service and heightened client satisfaction.